We light up places. For more than 25 years, ewo has been manufacturing high-quality lighting systems for public spaces, thus contributing to the feeling of outdoor well-being. In South Tyrol, ewo’s products can be found in over 100 communities and it operates worldwide with branches in Verona, Innsbruck, Berlin and Lyon. 

We are in search of an ambitious Embedded Firmware Engineer for our headquarters in Cortaccia (BZ), to become a part of one of our software development teams focused on developing advanced services within the Smart Cities and Internet of Things application domains.

Your contributions

• Design, develop, integrate and test firmware in our laboratory with Environmental Test Chamber and cutting-edge equipment  
• Development of software for IoT devices, communication between different devices and cloud-based systems
• Contribute to the growth of an Agile team by continuously improving the processes and yourself through pair programming, retrospectives, and … whatever you will bring in
• Short time-to-market with continuous feedback leading to tangible impact on our customers and on company success. 

Your profile

• Passionate about embedded development and eager to build a strong foundation in a stimulating work environment
• Basic familiarity with the C language in embedded environments similar to Linux systems (such as FreeRTOS)  
• Knowledge of hardware and interfaces of different systems (communication protocols, physical connections, etc.) is a plus
• The working language is English, but we also require proficiency in either Italian or German. 

Technologies we currently use

• System on chip: Espressif ESP32, STM32
• Message queuing: NATS, MQTT
• Communication bus protocols: I2C, UART, DALI, DMX, WiFi, LoRa, GPS, Bluetooth…  

Our offer

• Career in an established but highly innovative industry
• An exciting application domain with internal development opportunities
• Creative and innovative projects at international scale
• Contract CCNL Metalmeccanici with 33 days of paid leave
• Training opportunities also through internal workshops and training courses
• Our headquarters are in Cortaccia (BZ) with the possibility of partial remote working and/or working from other offices (Verona and Munich) 

Are you interested and would you like to become part of the team? We are looking forward to your application!

Connexx is seeking a Multilingual Customer Care Specialist with fluency in German and English, complemented by proficiency in Italian or another language. This role is perfect for an energetic, proactive individual eager to engage with our diverse customer base. You will be the frontline of providing proactive customer support,for our smart lighting projects, and adeptly handling inquiries and resolving issues through various communication channels and across various Teams.

Key Responsibilities:

• Be the first point of contact for all customer inquiries about their smart system
• Be in charge for first level support, and be able to address all the request
• Proactively follow up with customers and keep them up to date
• Ensuring inquiries are resolved promptly, efficiently, and courteously
• Work collaboratively with team members to optimize tasks and workflows, enhancing the efficiency and effectiveness of our customer support operations 

Required Skills:

• Proficiency in German and English, with strong verbal and written communication abilities
• Strong interpersonal skills, with the capacity to empathize and effectively interact with a diverse customer base
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues

Nice to Haves: 

• Proficiency in Italian and French, adding value to our multilingual support team
• A high degree of autonomy, enabling you to manage tasks and responsibilities efficiently
• Excellent organizational skills, with a knack for prioritizing tasks and managing time effectively

What We Offer:

• Adequate training to be able to understand the variety of situations and a collaborative environment
• A dynamic and supportive work culture that values and recognizes your contributions
• Flexible working arrangements to support your work-life balance

Ready to make a difference? Apply now to become a part of our exciting future at connexx!

We're currently in search of a Technical Customer Support Specialist fluent in both German and English. This role is ideal for a proactive individual eager to engage with our diverse customer base and provide top-tier technical assistance for our lighting systems. You will serve as the frontline support, addressing inquiries and resolving issues across various communication channels and Teams.

Key Responsibilities:

• Assist our customers, by telephone and/or in person, to analyse and resolve electrical issues
• Ensure timely and effective resolution of customer inquiries, maintaining a high standard of service
• Collaborate closely with team members to streamline tasks and workflows, optimizing our technical support operations

Required Skills:

• Fluent in German and English with excellent verbal and written communication skills
• Experience with electrical systems and driver programming is preferred for this position, knowledge of raspberry use is a big plus
• The possibility of traveling within the region, and to Europe
• Strong problem-solving skills, with a proactive approach to troubleshooting technical issues

Nice to Haves:

•  Demonstrated autonomy in managing tasks efficiently
•  Excellent organizational skills for effective time management and task prioritization
•  Exceptional interpersonal abilities, enabling effective interaction with diverse customers 

What we offer:

• Adequate training to be able to understand the variety of situations
• A dynamic and supportive work environment that values your contributions and encourages professional growth
• Flexible working arrangements to accommodate your schedule and promote work-life balance
•  Ample opportunities for professional growth and development within connexx

Ready to make a difference? Apply now to become a part of our exciting future at connexx!