Following the credo of „Light as an aesthetic element“, we have developed into a renowned brand in the field of lighting systems with large areas and airports, public spaces, and in the architecture and arts sectors. This means that dealing with the subject of light is not only a daily routine for us in the field of technically functional lighting systems. We also work closely with lighting design offices and international artists in creative fields.
We are looking for solution-oriented internal sales staff to support our sales managers and sales partners in building sustainable customer relationships.
Main tasks
- Communicate with our customer and your team: You ensure that all project stakeholders feel well informed and supported in their project.
- Responding to customer requests: within the agreed time and taking into account budget constraints, our technical capabilities and, if necessary, by involving and coordinating experts from the different technical disciplines in your team, you will accompany requests until the optimal project solution is found.
- Preparation of offers and orders: Taking into account customer requirements and our internal guidelines and policy, you will draft those documents that commercially accompany the project.
- Ensuring efficient and correct order processing: From order to delivery, you are there for the customer as a trusted contact until our products have reached their agreed destination.
- Customer service even after the sale: You will take care of questions regarding regular maintenance, repairs and spare parts as well as the acceptance and forwarding of complaints with the aim of finding a solution with which the customer is satisfied.
Required profile
- You have experience in customer service and are used to handling customer inquiries professionally and solution-oriented.
- You have a strong customer focus and excellent communication skills.
- You have an open and dynamic demeanor and speak fluent Italian and English, ideally also German.
- Ideally, you have a technical education or relevant experience in a technical environment.
- You enjoy working on solutions for new challenges and questions.
- You contribute your skills to a team and involve experts from the team in your projects to secure their support with their specialized knowledge.
- You are proficient in common MS Office programs as well as ERP and CRM environments.
What we offer
- Flexible working hours
- A secure job with development prospects
- A dynamic and motivated team
- Training and development opportunities
- Possibility to contribute to new international projects and to bring in own ideas
You recognize yourself and are interested? We are looking forward to your application!
Apply now